Travelling to/from Rotorua Airport

Rotorua Airport has direct flights to Auckland, Christchurch and Wellington, and is perfectly placed for exploring the central North Island.

Visiting the Airport

If you are visiting the airport to collect a loved one, please leave items such as helium balloons at home as loose balloons can interfere with the safety of our aircraft.

Checking in

Online check-in opens 24 hours before your flight. The very latest you'll need to complete your check in at the airport is 30 minutes before departure and drop your bags off if you have them, so be sure to give yourself plenty of time. If you're connecting with an international flight, it will be 60 minutes before your domestic flight departure. Remember, this is the final check-in completion time and it's best to arrive at the airport well before the cut-off. Please be at your gate 20 minutes before the flight departs. Details are also on your e-ticket and the Air NZ mobile app. Read more about domestic check in with Air New Zealand here.

Special Baggage

With Rotorua and its surrounding areas known for its abundance of mountain biking trails and hunting blocks, the airport sees hundreds of visitors travelling with pets, firearms and mountain bikes. To ensure you are meeting aviation regulations, read more about travelling with these special baggage items below. You can contact Air NZ Cargo directly on 07 347 7950.

Baggage Collection

If you’re collecting checked luggage, follow the signs to the Baggage Claim area. Trolleys are provided free of charge for your convenience. Larger items or special baggage such as bikes, golf clubs and buggies will be available at our oversize items in the arrivals terminal. If you’re missing any baggage please see an airline representative.

Travelling with Pets

If you're travelling with pets, please be aware of, and respect the airport's rules. We respectfully ask that you be mindful of other passengers and follow any staff guidance. During the check-in process dogs must be on a leash at all times and placed in their crate in a timely manner. Cats should be inside their cage and under no circumstances be removed from the cage inside the terminal. For health and safety reasons, no pets are allowed inside the terminal unless they are being checked in for cargo transport or are guide / mobility assistance dogs. Find out about how Air New Zealand can help you transport your pets to a new destination here.

Animals (including dogs, cats and horses) are prohibited outside the terminal building or airside in any manor unless they are pending transit. Horses under leasing or grazing authority on the airport land are excluded. 

Customers travelling with dogs:

  • When arriving/departing with dogs, keep your dog on a lead at all times when transferring from vehicle to cage or vice versa.
  • During the check-in process dogs must be on a leash/in cage at all times and placed in their crate in a timely manner.
  • No dogs are to be loose in the terminal.
  • Dogs are prohibited outside the terminal building or airside in any manor unless they are pending transit. 

    Travelling with Bikes

    Apart from children's bikes with no chain, all bicycles must be correctly packed in a bike box or bike bag. Bike boxes are sold at New Zealand airports for NZD $25, subject to availability.

    You don't have to deflate the tyres, packed bicycles can only be accepted as checked-in luggage if: Handlebars are removed or turned sideways. Pedals are removed or turned in. The pressure of any nitrogen gas in mountain bike struts is no more than 200kPa (kilopascal) or 29PSI (pounds per square inch)Any cartridges for inflating tyres are small (less than 50 ml) and contain a non-flammable gas.

    Please remember to place any loose accessories into a bag then place in the box. Seal the box and label with your name and phone number. Ensure no part of the bike is protruding from the box

    We have a new, free bike assembly area here.

    Travelling with Firearms

    Firearms and ammunition must be booked on the operating carrier's flight number. All firearms must be carried in a lockable case suitable for air carriage, for example a suitcase, box or container that is designed to prevent access.

    Ammunition must be securely packed in division 1.4S (UN0012 or UN0014) and must not exceed 5kg gross weight.

    For more information on travelling with guns and ammunition see here

    Special Assistance

    Automatic Doors
    We have automatic doors throughout the terminal building for visitors and travellers using wheelchairs.

    There are bathrooms throughout the terminal building which are wheelchair-friendly. Baby changing facilities are also available.

    Showering facilities
    Showering facilities are available in the departures terminal.

    Car Parking
    Disabled car parks are available in either short term or long term parking areas – these are located in prime, well signposted and in easy to access locations. Disabled car parking permits must be displayed at all times when using these spaces.

    Pay Stations 
    Pay stations are wheelchair-friendly.

    Medical and Emergency Services
    On site medical and emergency services are provided by Rotorua Airport.

    Flight Assistance
    Air New Zealand special assistance can be requested at the time of booking, or by calling 0800 747 222.

    Dial-a-ride is a specialist wheelchair vehicle shuttle service. Please book two days in advance. Several of the taxi and shuttle bus companies that service the airport are members of the nationwide total mobility scheme and provide wheelchair hoists. Phone +64 9 625 5599. Check out our range of options on how to get to and from the airport.

    The Rotorua Airport mailbox is located in the departures terminal.


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