Arrival and Departure Information

For all enquiries about reservations, flights, baggage allocations or general Air New Zealand enquiries, call +64 (07) 345 6175 or (0800) 747 222. Please ensure that you refresh your screen for the most up to date information.

Check in reminder from Air New Zealand

Travelling on an Air New Zealand regional or domestic flight? Remember, check in must be completed at least 30 minutes prior to the scheduled departure - even if you’re travelling with carry-on luggage only. Check in opens online 24 hours prior to scheduled departure and you can check in early via the Air New Zealand mobile app or website. Bag drop closes 30 minutes prior to the scheduled departure and Air New Zealand recommends customers allow themselves plenty of time by arriving at the airport well before check-in closes. Air New Zealand is working hard to ensure its services depart Rotorua on time and if you have not completed the check in process 30 minutes prior to departure, you will not be accepted for travel.

Air New Zealand

Air New Zealand services domestic flights to a wide range of destinations around New Zealand, including direct flights from Rotorua to Wellington, Auckland and Christchurch. Services are operated on a range of different aircraft including ATR 72-600 and Q300. To make your booking to or from Rotorua Airport, visit Air New Zealand or call 0800 737 000.


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