Arrivals and Departures Information

Rotorua Airport has direct flights to Auckland, Christchurch and Wellington, and is perfectly placed for exploring the central North Island.

Check-In

Online check-in opens 24 hours before your flight.

The very latest you'll need to complete your check in at the airport is 30 minutes before departure and drop your bags off if you have them, so be sure to give yourself plenty of time. If you're connecting with an international flight, it will be 60 minutes before your domestic flight departure.

Remember, this is the final check-in completion time and it's best to arrive at the airport well before the cut-off. Please be at your gate 20 minutes before the flight departs. Details are also on your e-ticket and the Air NZ mobile app.

Read more about domestic check in with Air New Zealand.

Baggage

​Travelling light, or with a little extra? Everything you need to know about baggage is outlined below.

Baggage Collection

If you’re collecting checked luggage, follow the signs to the Bag Claim area. Trolleys are provided free of charge for your convenience. 

Larger items or special baggage such as bikes, golf clubs and buggies will be available <<where?>>. If you’re missing any baggage please see an airline representative.

Special Baggage

With Rotorua and its surrounding areas known for its abundance of mountain biking trails and hunting blocks, the airport sees hundreds of visitors travelling with pets, firearms and mountain bikes. To ensure you are meeting aviation regulations, read more about travelling with these special baggage items below. 

Travelling with Pets

If you're travelling with pets, please be aware of, and respect the airport's rules. We respectfully ask that you be mindful of other passengers and follow any staff guidance.

Pets are allowed to be outside the terminal building in the public area provided they're on a leash. However, for health and safety reasons, no pets are allowed inside the terminal unless they are being checked in for cargo transport or are guide/mobility assistance dogs. 

During the check-in process dogs must be on a leash at all times and placed in their crate in a timely manner. 

Find out about how Air New Zealand can help you transport your pets to a new destination here.

Travelling with Firearms & Ammunition

Firearms and ammunition must be booked on the operating carrier's flight number.

All firearms must be carried in a lockable case suitable for air carriage, for example a suitcase, box or container that is designed to prevent access.

Ammunition must be securely packed in division 1.4S (UN0012 or UN0014) and must not exceed 5kg gross weight.

For more information on travelling with guns and ammunition see here

Travelling with Bikes

Apart from children's bikes with no chain, all bicycles must be correctly packed in a bike box or bike bag. Bike boxes are sold at New Zealand airports for NZD $25.00, subject to availability.

You don't have to deflate the tyres, but packed bicycles can only be accepted as checked-in luggage if:

  • Handlebars are removed or turned sideways
  • Pedals are removed or turned in
  • The pressure of any nitrogen gas in mountain bike struts is no more than 200kPa (kilopascal) or 29PSI (pounds per square inch)
  • Any cartridges for inflating tyres are small (less than 50 ml) and contain a non-flammable gas

Remember to:

  • Place any loose accessories into a bag then place in the box
  • Seal the box and label with your name and phone number
  • Ensure no part of the bike is protruding from the box

Bike Assembly Area:

Our services and facilities allow travellers to dismantle or assemble bicycles in the arrivals area free of charge. Bike boxes can be stored at the airport at no cost and by pre arrangement, please contact talk2us@rotorua-airport.co.nz to arrange storage.

Special Assistance

Automatic Doors

We have automatic doors throughout the terminal building for visitors and travellers using wheelchairs.

Toilets

There are bathrooms throughout the terminal building which are wheelchair-friendly. Baby changing facilities are also available.

Showering facilities

Showering facilities are available on request. 

Car Parking

Disabled car parks are available in either short term or long term parking areas – these are located in prime, well signposted and in easy to access locations. Disabled car parking permits must be displayed at all times when using these spaces.

Pay Stations 

Pay stations are wheelchair-friendly.

Medical and Emergency Services

On site medical and emergency services are provided by Rotorua Airport.

Flight Assistance

Air New Zealand special assistance can be requested at the time of booking, or by calling 0800 747 222.

Transport

Dial-a-ride is a specialist wheelchair vehicle shuttle service. Please book two days in advance. Several of the taxi and shuttle bus companies that service the airport are members of the nationwide total mobility scheme and provide wheelchair hoists. Phone +64 9 625 5599.

Check out our range of options on how to get to and from the airport.

Mailbox

Mail facilities and pre paid courier pick up service is available. 

Lost Property

If you have lost property please contact the following agencies:

Air New Zealand
Phone: +64 7 345 6175
Website: www.airnewzealand.co.nz 
Airport Customer Service
Phone: +64 7 345 8800, option 1
Postal: PO Box 7221, Te Ngae, Rotorua, 3074
Email: talk2us@rotorua-airport.co.nz

Transport Options

The airport is located about 10 minutes' drive from Rotorua city centre.

All major rental car agencies have service desks located at Rotorua Airport and the airport is serviced by shuttles, taxis and bus services.

Large Groups

For the transportation of large groups or conference delegates transport booking in advance is recommended. Please contact us for assistance.

Shuttle

Shuttles can be found outside Rotorua Airport’s arrivals gate. 

A shuttle is a cost effective way to travel into the city and nearby accommodation. Discounts apply if two or more people are travelling together. Shuttles are normally shared with other passenger groups. The journey can take longer at peak traffic times or when there are several drop-offs along the way. Allow plenty of time to reach the airport for departing flights.

Supershuttle
Phone: 07 345 7790 or 0800 SHUTTLE (0800 748885)
Website: www.supershuttle.co.nz

Car Rentals

Leading rental car companies operate out of Rotorua Airport. We recommend you book ahead.

Avis
Phone: 07 345 7133
Website: www.avis.co.nz

Budget
Phone: 07 345 9047
Website: www.budget.co.nz

Europcar 
Phone: 07 346 1720
Website: www.europcar.co.nz

Hertz
Phone: 07 348 4081
Website: www.hertz.co.nz 

RAD
Phone: 07 349 3993
Website: www.radcarhire.co.nz

Thrifty
Phone: 07 345 7756
Website: www.thrifty.com 

Even if you have driven in other countries, it’s important to understand our rules for driving in New Zealand before you get behind the wheel here. Please visit www.drivesafe.org.nz to familiarise yourself with New Zealand’s driving requirements.

Taxi

Taxis can be found outside Rotorua Airport’s arrivals gate. 

The journey between the airport and the central city can take longer during peak traffic times. If you’re travelling to the airport by taxi, make sure you allow plenty of time.

Rotorua Taxis
Phone: 07 348 1111
Website: www.rotoruataxis.co.nz 

Taxi Cabs Rotorua
Phone: 07 347 9797
Website: www.rotoruataxi.co.nz

Bus

Buses can be found outside Rotorua Airport’s departures gate

Bay BusRoute 10 travels between downtown Rotorua and the airport every half hour, 7am - 6pm, Monday - Saturday. The bus makes the trip every hour between 7.30am and 4.30pm on Sundays. See the timetable on the Bay Bus website.

 

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